The truth is you can’t always be available to reply to visitors’ inquiries.
Even organizations that have a dedicated sales or customer service team need to filter through so they can give attention to more pressing issues.
In this era of AI marketing, you don’t need to be your customer’s first touchpoint.
Your chatbot can.
And it’s a win-win situation for you and your customers.
Apart from helping you save time and expenses, clients and website guests can also get quick answers to support their decision-making processes.
Data from HubSpot Research report that 33% find having to wait or repeat themselves the most frustrating experience of seeking customer service help.
90% also expect to get a response to their questions within 10 minutes of asking.
That means any business not investing in the best chatbots is losing a lot to competitors.
However, searching for the right chatbot platform can be pretty exhausting, especially if it’s your first time.
To save you the stress of trying multiple ineffective chatbots, here are the top chatbot companies and how each one can grow your business.
What are the top chatbot companies?
| Tool | Pricing (starts from) | Free plan/trial? | Best For? | Notable Feature |
|---|---|---|---|---|
| Botscrew | $10,000 | ❌ | Large Enterprises | Multiple Languages Training and Support |
| ManyChat | $15/month | ✅ | e-Commerce Businesses | Payment Function |
| ChatFuel | $14/month | ✅ | Social Media Integration | Seamless Integration |
| Drift | ➖ | ✅ | B2B Organizations | Conversational Marketing |
| Tidio | $32.5/month | ✅ | SMEs | Live Visitors Preview |
1. Botscrew
BotsCrew is a chatbot software company founded by three friends in Bali, Indonesia. It has since then grown to become a top contender among chatbot companies.
They offer personalized service that includes research and analysis, chatbot design and development, setup, and improvements.
I love that BotsCrew works with almost any platform or software you can think of. That includes WordPress, Salesforce, Shopify, Zapier, PayPal, Slack, Zendesk, etc.
It also lets you manage interaction with customers on your websites and social media platforms like Facebook Messenger, Twitter, Telegram, WhatsApp, and SMS, all from a single location.
Other notable features:
- The completely scalable platform lets you adapt their chatbot development services to your exact needs.
- Do more on the go with an easy-to-use no-code platform.
- Availability in over a hundred languages.
Pricing:
According to this guide on their blog, BotsCrew can cost you between $10,000 and $75,000 for the basic features, and you’d have to pay from $50,000 to $150,000 for advanced features.
💬 The bottom line
BotsCrew is a chatbot development company that offers advanced AI chatbots with many custom features and integrations in different languages. The cost is high, making BotsCrew suitable for only businesses with enough budget.
2. Tidio
Tidio is another popular name in the chatbot scene.
In addition to Tidio’s powerful chatbots, it also gives a view of customers making inquiries at any time so that you can provide better engagement. That also comes with their data, such as