Jessica La

5+ Best Chatbot Companies To Help You Grow in 2022

What you'll learn...

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The truth is you can’t always be available to reply to visitors’ inquiries. 

Even organizations that have a dedicated sales or customer service team need to filter through so they can give attention to more pressing issues.

In this era of AI marketing, you don’t need to be your customer’s first touchpoint.

Your chatbot can.

And it’s a win-win situation for you and your customers. 

Apart from helping you save time and expenses, clients and website guests can also get quick answers to support their decision-making processes.

Data from HubSpot Research report that 33% find having to wait or repeat themselves the most frustrating experience of seeking customer service help.

90% also expect to get a response to their questions within 10 minutes of asking. 

Chatbot Companies: Consumers are impatient statistics

Source

That means any business not investing in the best chatbots is losing a lot to competitors.

However, searching for the right chatbot platform can be pretty exhausting, especially if it’s your first time.

To save you the stress of trying multiple ineffective chatbots, here are the top chatbot companies and how each one can grow your business.

What are the top chatbot companies?

Tool Pricing (starts from) Free plan/trial? Best For? Notable Feature
Botscrew
$10,000
Large Enterprises
Multiple Languages Training and Support
ManyChat
$15/month
e-Commerce Businesses
Payment Function
ChatFuel
$14/month
Social Media Integration
Seamless Integration
Drift
B2B Organizations
Conversational Marketing
Tidio
$32.5/month
SMEs
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1. Botscrew

Chatbot Companies: BotsCrew Homepage

BotsCrew is a chatbot software company founded by three friends in Bali, Indonesia. It has since then grown to become a top contender among chatbot companies.

They offer personalized service that includes research and analysis, chatbot design and development, setup, and improvements.

I love that BotsCrew works with almost any platform or software you can think of. That includes WordPress, Salesforce, Shopify, Zapier, PayPal, Slack, Zendesk, etc. 

Chatbot Companies: app integrations

It also lets you manage interaction with customers on your websites and social media platforms like Facebook Messenger, Twitter, Telegram, WhatsApp, and SMS, all from a single location. 

Chatbot Companies: Botscrew platform

Other notable features:

  • The completely scalable platform lets you adapt their chatbot development services to your exact needs.
  • Do more on the go with an easy-to-use no-code platform. 
  • Availability in over a hundred languages.
Chatbot Companies: Botscrew languages

Pricing:

According to this guide on their blog, BotsCrew can cost you between $10,000 and $75,000 for the basic features, and you’d have to pay from $50,000 to $150,000 for advanced features.

💬 The bottom line:

BotsCrew is a chatbot development company that offers advanced AI chatbots with many custom features and integrations in different languages. The cost is high, making BotsCrew suitable for only businesses with enough budget. 

2. Tidio 

Chatbot companies: Tidio Homepage

Tidio is another popular name in the chatbot scene. 

In addition to Tidio’s powerful chatbots, it also gives a view of customers making inquiries at any time so that you can provide better engagement. That also comes with their data, such as location and contact details.

Chatbot companies: tidio customer queries

With Tidio’s multichannel marketing, you can get all messages from customers no matter where they’re sending them from. You also get the shared inbox feature for quickly syncing and managing messages. 

Chatbot companies: tido multi channel

Other notable features:

  • Tidio’s live chat helps you engage customers in real-time. You can also learn more about your visitors and set up to satisfy them better.
  • You can build chatbots quickly with more than 20 templates from Tidio.
  • The email inbox function organizes all your inboxes, so you never miss a message. 
Chatbot companies: tidio inbox management

Pricing:

The basic plan is just $32.50, and the pricing page lists all the benefits of each plan, making Tidio fairly transparent. 

Chatbot companies: Tidio Pricing

💬 The bottom line:

Tidio is a feature-rich chatbot platform that works with emails, websites, and major social media apps. It lets you automate, segment, and monitor performance while bringing all activities together in one place. 

3. ManyChat

ManyChat is a custom software development company that makes chatbot solutions for SMS and social media engagement. It is a marketing platform enjoyed by over one million businesses worldwide.

From the start through all stages of customer engagement, you can trust ManyChat to deliver. It can generate leads across multiple channels, engage them, and provide the support they need. 

Chatbot Companies: Manychat

Its machine learning can recognize positive comments, reply to them, and even get more when you direct them to the Facebook messenger chatbot.  

Chatbot Companies: Manychat example

You can remain aware of the essential numbers with ManyChat analytics. This lets you understand your customer service chatbot performance and the aspects you need to improve.

Chatbot Companies: Manychat analytics

Other notable features:

  • ManyChat integrates with many of the tools you already use, including Zapier, Shopify, Google Sheets, HubSpot, Mailchimp, etc.
  • Pay more attention to customers when you collect emails and phone numbers quickly.
  • You can create chatbots easily with the help of templates and its drag-and-drop bot builder. 
Chatbot Companies: Manychat templates

Pricing:

ManyChat’s pricing is as simple as it gets. It consists of only a free plan, which gives you limited access to 1000 contacts, and the Pro plan at $15/month. 

Chatbot Companies: ManyChat Pricing

💬 The bottom line:

ManyChat is one of the few chatbot development companies that stays with you from start to finish. They get you leads from different points on the internet and help you track your performance, whether it’s through SMS, social media, or e-commerce platforms. 

4. ChatFuel

Chatbot companies: ChatFuel Homepage

ChatFuel made the top of my list of the most powerful AI marketing tools. That’s because they make some of the best chatbots, especially for managing customer relationships. 

This artificial intelligence-based chatbot platform offers excellent automation and ease. You can set up your chatbot platforms quickly with templates and an easy-to-use interface.

Chatbot companies: chatfuel UX

Its automation also makes sure you’re in control of engagement with customers. Welcome customers, answer questions, guide them to the right products, collect emails, and welcome feedback, even in your absence. 

Other notable features:

  • Easy no-code platform.
  • Shopify and social media automation.
  • Different templates for all engagement needs.
  • Analytics for improving how you engage.
Chatbot companies: chatfuel keywords

Pricing:

ChatFuel pricing consists of the basic Entrepreneur plan starting at $14.99/month, the Startup plan at $24.99/month, and the advanced Small Business plan at $59.99/month. 

Chatbot companies: ChatFuel Pricing

💬 The bottom line:

Chatbots are about engagement, which is what ChatFuel focuses on. It makes things easy for you by automating customer needs and queries, whether they are coming from your website, Facebook, or Instagram. 

5. Drift

Chatbot companies: Drift Homepage

Conversational AI is an essential part of chatbot technologies and that is the main benefit Drift brings to the table. Drift’s natural language processing can help you converse with customers to market your brand and make sales.

I found Drift’s custom chatbots highly impressive when it comes to sounding like humans. So, they’re pretty personalized with engaging inputs. 

Chatbot companies: drift example

In addition, Drift has an A/B testing function for checking the effectiveness of different messages. Then, you can have the assurance that your chatbot is helping you grow. 

Chatbot companies: drift builder

Other notable features:

  • Drift Meetings lets you set automatic schedules at any time of the day so the sales team can stay organized.
  • Drift help and Drift Videos allow you to create, record and share helpful content with customers.
  • Drift Audiences is a feature that collates all relevant data to save you time. It also builds valuable reports by combining data from your audiences and the existing tech stack.
Chatbot companies: drift analytics

Pricing:

Drift has three pricing plans alongside its free plan — Premium, Advanced, and Enterprise. You can have a quick chat with a salesperson to know the exact numbers but research shows around $1500 is quite popular. 

Chatbot companies: Drift Pricing

💬 The bottom line:

Drift offers unique conversational chatbots and multichannel delivery. It can engage with customers via chatbots, live chats, emails, and videos. That means you can connect with each person exactly how they want.

Conclusion

While chatbots have been around for a while, the recent development of artificial intelligence and machine learning have significantly improved their service delivery. And it promises to get better.

The leading chatbot companies mentioned above offer more leads, personalized engagement, improved project management, insights, and continuous sales. 

If you’ve ever thought about growing your business more effectively, there’s no better time to see what you can get from chatbots.

Good Luck!
Jessica La

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Thanks for reading!

Jessica La

Content Marketing Consultant

Hi, I’m Jessica 👋 — I work with SaaS companies to implement effective Content Marketing strategies to drive organic blog growth and conversions.

 I’m greatly enthusiastic about building content driven by data and meaningful human narratives.

For me, it goes beyond reducing storytelling to brand data – I’m a stickler for uncovering the ‘why’ so that your product is noticed by the people who care.

ByJessicaLa was created as an experimental playground for SEO, Content, and Link Building. 

I write practical content that serves marketers, bloggers, and industry leaders.

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