“Every company’s greatest assets are its customers, because without customers there is no company.” – Michael LeBoeuf
It’s a maxim we all know and have heard all sorts of variation on. However consider this: Every company’s greatest assets are its employees, because without great employees, there would be no customers.
We all want to make great hires. So just as you would set the highest standards for an employee, the same standards should be considered when deploying a chatbot in your company. They have the potential to truly impact your business and provide exceptional customer experience.
However, just like human employees – not all chatbots are equal.
If they are to join your digital team, then they should also go through the process of being interviewed just like any other potential new employee would before they begin work at their desk on day one!
That’s why in this article, I’ll take you through what a Conversational AI Chatbot is, why it’s important, the questions you need to be asking yourself, and the 7+ best chatbot for your business needs in 2022.
What are Conversational AI Chatbots?
Conversational AI is a subset of artificial intelligence that focuses on using machine learning technologies to have intelligent conversations with humans.
They’re essentially digital agents – virtual assistants, or bots for short – who are programmed with personalized dialogue to provide a more natural conversation experience than other chatbots may offer.
A conversational AI powered chatbot is trained with machine learning algorithms akin to those used in human language processing.
These algorithms are Natural Language Process (NLP) and Natural Language Understanding (NLU) that process input data and draws meaning from interactions they have with users.
Why Do I Need a Chatbot?
As advancements in artificial intelligence continue to increase, so will the demand for the best chatbot services.
Chatbots have been around for decades, but only recently have conversational artificial intelligence (CAI) powered chatbots emerged as the gold standard.
According to Gartner…
Artificial Intelligence augmentation will generate $2.9 trillion in business value and recover 6.2 billion hours of worker productivity by 2021.
What makes these AI Chatbots stand out against regular chatbots? Conversational AI chatbots can be much more complex and nuanced than simple yes/no answers or structured conversation flows.
Not only can Conversational AI chatbots answer and understand your customer intents with much greater accuracy, but they have the ability to improve over time and provide greater and better customer experiences.
These AI chatbots are also much better at handling complex tasks such as identifying types of customers based on how the chatbot interacts with them over time, so if you were in the market to find the best AI chatbots to suit your business best, then these will definitely give you plenty of options from which to choose.
How Do I Implement and choose The Right AI Chatbot For My Business?
Of course, the best chatbots are those that can help your business grow, but more importantly, they should be aligned with your business, goals, and value proposition.
Consider the following questions before you decide on a chatbot:
- Why do you want a chatbot? Don’t deploy one for the sake of it – really understand the benefits and use you can get out of it.
- How do you define success? Is the chatbot solving a problem or improving an area or process?
- What is your budget? Do you only have the budget for a free, limited use-case DIY chatbot, or a higher-end custom chatbot with smarts and content optimized by dedicated Subject Matter Experts (SME)?
- Who will be in charge of the chatbot? A hands-on technical team or non-technical content managers?
- Who and How many users will the chatbot interact with? Some chatbots may be limited in the number of interactions unless you upgrade the plan
- What Features are non-negotiables? Depending on the industry and use-case, there are certain smarts that may be necessary. As an example, a mental health chatbot may need sentiment analysis for a more accurate understanding of emotions and feelings.
What are the Best Chatbots?
The best chatbots are:
- Ada
- Mesh Ai
- Tars
- Collect.Chat
- SurveySparrow
- Azure Bot (Microsoft)
- Quriobot
- Mobile Monkey
1. Ada
Ada is an AI chatbot that provides personalized experiences at scale. It can be used as a standalone solution or in conjunction with a live chat. The no-code platform makes it easy and quick to deploy and manage while providing insights into how customers are engaging with your brand.
With Ada, you’ll get more out of every interaction – whether it’s through email, social media, or messaging apps like Facebook Messenger and WhatsApp.
Ada could be the best chatbot for your business because it:
- Has a drag and drop interface, making build and deployment fast. No code needed.
- Uses Natural Language Processing (NLP) to determine and understand the context of a question.
- Is good for all types of queries related to sales, marketing, finance, and HR support
- Has Industry Leading Accuracy and predictability – outperforming the competition by 14% on average.
Price: As each bus